Mon thru Fri - 9am-5pm
Sat - 9:30am-5pm (SUMMER)
Sat - 9:30am-4pm (WINTER)


Summer Hours - May Long to Nov. 1st

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Trouble Shooting
Possible Solutions To Your Problems ...

If you are experiencing some problems, please check here for the solutions. If the answer you are looking for is not found here, please do not hesitate to contact us.

Problems / Causes / Solutions
Reference Guide

Problem Possible Cause Solution
Cloudy Water Organic contaminants build up Shock treatment with Refresh, and SpaPerfect
" " Suspended particles Add Easy Clear, use Spa-Ball, add SpaPerfect
" " pH high Add pH Down until pH level reads 7.2-7.6
" " Total alkalinity too high Add pH Down, adjust total alkalinity to 80-150 p.p.m.
" " Hardness to high Add Best Defense, circulate through a water softener until hardness is 150-280 p.p.m.
" " Poor filtration Dirty filter, clean with cartridge cleaner
" " High dissolved solids Empty spa and refill
Colored Water

Dissolved copper, iron and other metals from source water or equipment Use Best Defense. Have your dealer check water balance
" " Algae Add non-foaming Algaecide
" " Fragrance Stop the use of fragrance
High concentration of oils and organic contaminants being agitate by jets Squirt Defoamer on foam. Use the Spa-Ball or add Descummer
" " Soft water Add Cal Rise until hardness is 150-280 p.p.m.
Scale Deposits
High calcium level, high pH, high alkalinity Drain partially, add Best Defense, correct pH level to 7.2-7.8 and alkalinity to 80-150 p.p.m.
High level of organic contaminants combined chlorine Shock with Refresh, add SpaPerfect
Eye/Skin Irritation pH too low Add pH up until level is 7.2-7.8
" "
Combined chlorine due to high concentration of organic contaminants Shock with Spa Shock, add disinfectant
No Chlorine / Bromine Reading High concentration of organic contaminants using up sanitizers Shock spa with refresh and then add sanitizer if needed to bring to ideal level.
" "
Test reagents may be ineffective Replace at least once a year, keep cool and out or sunlight